Intelligent workflows: Apostroph

Officially certified quality

Apostroph’s founders instilled one particular trait from the very beginning: the pursuit of excellence. This applies to our services and our organisation as well as to security. Our certificates confirm that we not only have the will, but also deliver on our quality promise: our translation expertise is confirmed by ISO 17100, our leadership and quality management system by ISO 9001 and our information security by ISO 27001. That is why we handle all your orders with the utmost care in every respect.

Find out more about quality management

Single points of contact – the best type of support

No matter which one of our offices you work with, a single point of contact is available at every location. This job requires project managers who are excellently trained, speak several languages and who have a passion for organisation. They clarify issues, guarantee trouble-free workflows, and together with the quality management team, are responsible for quality control. To ensure the best implementation of every project, they liaise with our account management team, base their choice of language professionals on the recommendations of our vendor & interpreting department or collaborate with our in-house proofreading team. If you have any questions about technology, please contact our techies in the ^apoLAB, and when it comes to creating the perfect layout, feel free to contact the desktop publishing team. As there simply can’t be any gaps in project management, a well-informed deputy takes the reins during a project manager’s absence.

At Apostroph Switzerland, you can rely on our project management staff. They never lose track of what’s going on, will keep you up to date on the progress of your work at all times and never lose their heads even when things get hectic.

The right language professionals with specialist expertise whatever the project

The right team for every project

Since no two tasks are the same, we put individual teams together on a project-by-project basis. We select project management specialists as well as the language professionals based on industry experience and expertise. We also provide the necessary resources to match the volume of orders. All internal and external players are briefed in detail so that they all have the same level of information. Communicative exchange is also guaranteed throughout the project, as requests for changes and new findings are handed on immediately. Do you have a long-term or very extensive project? We would be happy to introduce you to the members of “your” team in person.

Customer satisfaction thanks to customer service and feedback management

We are only satisfied when you are satisfied

Have you received the final version but still want to make changes? No problem – at Apostroph we maintain an open feedback culture. We can make the changes on request. If you have your own company solution, modifications can be entered into the translation memory and the terminology database. Critical feedback is rare, which is why we take it particularly seriously. In such cases, we involve quality management and, for example, change the composition of the team. After all, we are only satisfied when you are satisfied.

Technology solutions from the apoLab for more efficient language management

Our development laboratory, or ^apoLAB for short, is where our language technologists and software engineers work. There, they develop clever company solutions, work on our machine translation engine ^apoAI, expand the number of interfaces (^apoCONNECTORS) and the capabilities of our online client portal ^myAPOSTROPH, and refine our localisation tools. In this way, they make a significant contribution to simplifying processes, ensure safe workflows and eliminate transmission errors. With an individual solution from our “laboratory”, you can make your language management more efficient and secure, which ultimately saves time, money and frustration.

Find out more about interfaces

Our technologies inspire the workflow

In order to make our customers’ language management as customer-friendly as possible, we always ensure our system reflects the state of the art. This includes the ongoing development of our interfaces. Whether you use a CMS or DMS, CR software, an SRM e-shop tool or an editing tool, you always have a direct connection to Apostroph. This allows you to place orders with just a few clicks. Your SSL-encrypted data arrives at Apostroph a moment later, where your single point of contact then ensures that your project is put on the right track.

Intelligent use of artificial intelligence

The use of machine translation is particularly worthwhile when dealing with large volumes of translation and texts with short lifespans, but also in other cases. If you want to publish your machine-translated text, follow-up post-editing by our proofreading professionals is advisable. So it all depends on how you want to use a text. In our article on machine translation, we show what machines can do and where they have their limits, and in the article on post-editing we explain your various post-editing options. Of course, we are also happy to advise you in person.

Achieving goals together

Certified security

Both our information security and our quality management are ISO certified, which guarantees secure processes.
We speak your language

Depending on the project, we put together specific teams of internal and external experts who are well versed in your corporate language.
Language intelligence

Our in-house IT and development department ensures the clever use of technologies so that man and machine are in harmony in an intelligent way.